Ok, before all those who work in Walmart become very offended, please know I am extremely appreciative of Walmart. They are the cheapest place I know of to buy food. However, when it comes to customer service, I’ve always found it to be lacking. I was extremely surprised that the “Greeter” today in fact SMILED & GREETED me! Our cashier was extremely unusual though. There was a lady in front of us who was older, shaking, and appeared to be having huge difficulty typing in her password in the debit card machine. Instead of becoming frustrated (like I am ashamed to admit I was because I did not realize anything was wrong), this cashier got a magazine, went behind the lady and started to fan her while assisting her with putting in her information. She was talking very sweetly to her. As soon as she got all of her bags in the buggy the cashier told her to go sit right down on the bench in front of the register. The woman hobbled over there with her buggy but two people had already taken up the benches. She was clearly about to vibrate out of her skin. Instead of looking the other way and continuing on with the line the cashier watched this lady and noticed she had nowhere to sit. She then yelled across to the hair salon and asked one of the women to remove someone who was sitting in the bench next to their store so that the lady could sit down. I found out she had diabetes and most likely her blood sugar was dropping. Quickly, I offered up one of my peppermint sticks which she popped immediately into her mouth. The cashier told me that she was sorry for the delay but that her heart just went out to people, that she had recently lost a grandparent, and she just wanted to make sure that woman was ok.
I’m sorry but this blows me away that someone would care this much at Walmart. I felt she belonged in a hospital helping critical need patients. NOT making minimum wage amongst many who don’t even make eye contact with their customers.
Who ever you were, thank you for what you did. You reminded me today that sometimes it’s important to be PATIENT. When we are always in a rush we overlook those who need help.